When you commit to operate a critical communications network you need to achieve a sustainable balance.

Our Helios developers have decades of experience operating critical networks at a national level. to achieve a profitable balance.

This experience yields insights into what tasks can reasonably be expected to be delivered by the creativity and brilliance human staff on a 24x7x365 basis and which workflows are best automated.

The critical communications project design principles drive the detailed design rules that balance coverage with resilience and ultimately yield an overall predicted statistical availability.

But that is surface and aggregated availability. Helios takes as inputs the within-site design rules and linking design rules to build a digital twin of network at various stages of build-out to simulate the emergent properties of the real-world network.

Ultimately a human staffed Network Operations Center is tasked with observing the network using the various network management tools at the Event Management layer and using their training and skills to react to events and triage event into actions.

Without Helios any NOC is left to cope with the vagaries of roster dynamics (new hires, induction processes, annual leave, recurrent training, sick leave) to deliver predicable yet rapid detection of events and rapid triage and rapid escalation to Incident status. Then correctly executing the ITIL incident management process all the way to incident resolution. This is easy once and hard always